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Organization: Canada. Canadian Radio-television and Telecommunications Commissions - Video Relay Service  
Phone Numbers: Consumer Support: 819-997-0313 (Outside of Canada)
Toll-Free: Consumer Support: 1-877-249-2782 (1-877-249-CRTC)
Teletype: Consumer Support: 1-877-909-2782 (1-877-909-CRTC) - in Canada
Consumer Support: 1-877-909-2782 (1-877-909-CRTC) - outside of Canada
Website: crtc.gc.ca/eng/phone/acces/rela.htm
Hours: Customer Service Hours: Mon-Fri 9am-6pm * Sat 11am-5pm
Support Centres: Daily 8:30am-4:30pm
Service Description: Telecommunications services for people with hearing and speech disabilities and who use sign language * users communicate with an operator through videoconferencing * operator relays the sign language to the other recipient of the call

911 calls can be placed through the system during the hours of operation and are treated as urgent * during hours of service unavailability, users should contact 911 through TTY, IP relay or text message

Fees: Free * international calls require that the customer have an international dialling service
Application: Visit website
Eligibility - Population(s) Served: People with hearing or speech disabilities and who use sign language * people who make telephone calls to people with hearing or speech disabilities and who use sign language
Languages: English ; French ; American Sign Language (ASL) ; Quebec Sign Language
Language Note: French reception, programs, publications, and website
Area(s) Served:
Canada  
See Also: Deafness and Impaired Hearing

This information was last completely updated on October 13, 2017

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