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Organization: Ottawa. City Operations - Community and Social Services  
Phone Numbers: 3-1-1, select language, and then 4 for social services
Toll-Free: 1-866-261-9799, select language, and then 4 for social services
Teletype: 613-580-2401
Fax: 613-580-2652
Administrative Office
100 Constellation Dr, 5th Flr
Ottawa, ON
K2G 6J8
Intersection: Centrepointe Dr and Baseline Rd
Accessibility: Wheelchair Accessible    Wheelchair Accessible
Hours: Mon-Fri 8:45 am-4 pm
Executives: Janice Burelle - General Manager
613-580-2424 ext 44239 *
Contacts: Reda Jadon - Executive Assistant, GM
613-580-2424 ext 44125 *
Lynn Hanson - Project Coordinator - Issues Management
613-580-2424 ext 14387 *
Service Description: Delivers and funds programs and human services to Ottawa residents in need of day care * financial assistance * employment * housing services * long-term care

Day Care: Parents and child care professionals can visit or call 3-1-1 (select language and choose option 4 “daycare”) for: Information about children's services (types of daycare, search tools and other useful resources) * Access to the City of Ottawa Child Care Registry and Waitlist to apply online for licensed child care (full fee and or subsidized for home-based, centre-based, school age or nursery/pre-school care) * Help with daycare costs (subsidy) for families who qualify * Planning for the EarlyON Child and Family Centres

Financial Assistance: Provides financial assistance for people who need temporary help with funds for food, transportation, housing/rent, medical, utilities and other basic needs through programs such as Ontario Works, Essential Health and Social Supports (EHSS) and Home Support Services.

Housing Services: See separate record for details.

Long-Term Care: Operates four long-term care homes: Carleton Lodge and Peter D. Clark in Nepean * Centre d'accueil Champlain in Vanier * Garry J. Armstrong in Central Ottawa. Services include: nursing and personal care * therapy * housekeeping * food preparation * recreational activities * spiritual care * social services. Also operates two adult day programs for seniors living in the community. These day programs provide respite care for caregivers and prevent premature admission to long-term care.

Delivers employment programs and services to Ontario Works participants and the general public to help them prepare for, find and keep a job.

All services are delivered out of four Employment and Social Services offices:
  • 370 Catherine St
  • 2339 Ogilvie Rd
  • 2020 Walkley Rd
  • 100 Constellation Dr, 2nd Floor
    This includes an Employment Ontario Centre and Youth Zone located at 370 Catherine St

Fees: None
Application: Call 311, select language, then 4 for Social Services for information and application for all employment and financial assistance services, including Housing Services (but excluding Social Housing Registry)

* Online application for Ontario Works,

* Ontario Works Information Video,

* Online information on the Childcare Subsidy Program

* Residential Services Homes (Domiciliary Hostels) 613-580-2424, ext. 26586

* Long Term Care 613-310-2222

* Waiting list for Social Housing Registry 613-526-2088
Eligibility - Population(s) Served: Eligible residents of the City of Ottawa
Languages: English ; French ; Interpretive Services
Language Note: available for Ontario Works and Day Care applications
Area(s) Served:
Ottawa (City of)  
See Also: Employment Assistance
Financial Assistance

This information was last completely updated on March 26, 2018

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© 2018, Community Information Centre of Ottawa

Updated March 26, 2018
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