Add to clipboard
 |  Share  |  Email  |  Print     Updated February 7, 2017
Suggest an Update
Organization: Ottawa. City Operations - Community and Social Services  
Phone Numbers: 3-1-1, select language, and then 4 for social services
Toll-Free: 1-866-261-9799, select language, and then 4 for social services
Teletype: 613-580-2401
Fax: 613-580-2652
Administrative Office
100 Constellation Dr, 5th Flr
Ottawa, ON
K2G 6J8
Intersection: Centrepointe Dr and Baseline Rd
Accessibility: Wheelchair Accessible    Wheelchair Accessible
Hours: Mon-Fri 8:45 am-4 pm
Executives: Janice Burelle - General Manager
613-580-2424 ext 44239 *
Contacts: Reda Jadon - Executive Assistant, GM
613-580-2424 ext 44125 *
Lynn Hanson - Project Coordinator - Issues Management
613-580-2424 ext 14387 *
Service Description: Delivers and funds programs and human services to Ottawa residents in need of day care * financial assistance * employment * housing services * long-term care

Day Care: Parents and child care professionals can visit or call 3-1-1 (select language and choose option 4 “daycare”) for: Information about children's services (types of daycare, search tools and other useful resources)* Access to the City of Ottawa Child Care Registry and Waitlist to apply online for licensed child care (full fee and or subsidized for home-based, centre-based, school age or nursery/pre-school care) * Help with daycare costs (subsidy) for families who qualify * Planning for the Ontario Early Years Child and Family Centres

Financial Assistance: Provides financial assistance for people who need temporary help with funds for food, transportation, housing/rent, medical, utilities and other basic needs through programs such as Ontario Works, Essential Health and Social Supports (EHSS) and Home Support Services.

Housing Services: Provides rental subsidies and affordable housing for low and moderate income households * Provides help to people at risk of becoming homeless * temporary emergency shelters for youth, adults and families who are homeless * Provides subsides for supportive housing to vulnerable adults who need care services to maintain their independence in the community

Long-Term Care: Operates four long-term care homes: Carleton Lodge and Peter D. Clark in Nepean * Centre d'accueil Champlain in Vanier * Garry J. Armstrong in Central Ottawa. Services include: nursing and personal care * therapy * housekeeping * food preparation * recreational activities * spiritual care * social services. Also operates two adult day programs for seniors living in the community. These day programs provide respite care for caregivers and prevent premature admission to long-term care.

Delivers employment programs and services to Ontario Works participants and the general public to help them prepare for, find and keep a job.

All services are delivered out of four Community and Social Support Centres:
  • 370 Catherine St
  • 2339 Ogilvie Rd
  • 2020 Walkley Rd
  • 100 Constellation Dr, 2nd Floor
    This includes an Employment Ontario Centre and Youth Zone located at 370 Catherine St

Fees: None
Application: Call 311, select language, then 4 for Social Services for information and application for all employment and financial assistance services, including Housing Services (but excluding Social Housing Registry)

* Online application for Ontario Works,

* Ontario Works Information Video,

* Online information on the Childcare Subsidy Program

* Residential Services Homes (Domiciliary Hostels) 613-580-2424, ext. 26586

* Long Term Care 613-310-2222

* Waiting list for Social Housing Registry 613-526-2088
Eligibility - Population(s) Served: Eligible residents of the City of Ottawa
Languages: English ; French ; Interpretive Services
Language Note: available for Ontario Works and Day Care applications
Area(s) Served:
Ottawa (City of)  
See Also: Employment Assistance
Financial Assistance

This information was last completely updated on February 7, 2017

Suggest an Update

© 2018, Community Information Centre of Ottawa

For additional resources including respite/personal care program for Seniors and Adults with Physical Disabilities, Lung Health, Stroke and Desktop Resource Guides click Here or visit Health Resources.


Lung Health

Long Term Care Homes Virtual Video Tours

Exercise Classes

Falls Prevention

Dementia Resources