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Organization: Ottawa. City Operations - Transit Services - Para Transpo Service Delivery  
Phone Numbers: Registration Inquiries 613-244-1289 (TTY calls also accepted at this number) ; Reservations 613-244-7272 ; Cancellation / Information 613-244-4636
Teletype: 613-244-4833
Fax: 613-244-4329
Website: www.octranspo.com/accessibility/para_transpo
Intersection: St Laurent Blvd and Belfast Rd
Accessibility: Wheelchair Accessible    Wheelchair Accessible
Hours: Registration Inquiries Mon-Fri 9 am-5 pm * General Reservations Mon-Sun 9 am-5 pm * Van Reservations Mon-Sun 7 am-5 pm

Para Transpo is generally available during the same hours as OC Transpo's regular transit system. However, the majority of Para T
Service Description: Shared-ride, book-in-advance, door-to-door public transit service * available for casual as well as regular (ongoing for at least one month) bookings * customers are helped in and out of vehicles and service is provided from one accessible building entrance door to another * This means that drivers will help a person using a wheelchair up or down one step only.

Support Persons: Customers must provide a letter from their doctor to Para Transpo Administration, the letter must indicate whether they require a support person occasionally, or all the time * The Province of Ontario put out an updated list of health care professionals who can authorize a Support Person in a document * Para Transpo uses this list which is also accessible on the website. If required for all trips, the customer’s registration file will be updated to indicate that a support person is required for all Para Transpo trips * For safety reasons, persons who require a support person will only receive service when they are accompanied by a support person * Customers must be six years or older * The support person traveling with the customer will travel free

Companions: Customers travelling with a companion should indicate that they are doing so, and tell the booking agent when they are making the trip reservation * Only one companion is allowed, and that person will be charged the regular fare.

Community Pass: available to Ottawa residents who receive benefits under the Ontario Disability Support Program (ODSP)

EquiPass: Reduced monthly pass or per-ride fare for persons who are below the low-income threshold * The EquiPass monthly pass is about half the cost of an Adult pass ($58.25 per month in 2018) * The EquiPass single-ride fare is half the cost of a regular fare ($1.75 per ride in 2018) * Only available on Presto or ParaPay * The Presto card is free for people who qualify for this program

ParaPay: New card-free system that lets customers pre-pay their Para Transpo fares. Activate the account, load money or a monthly pass, then book trips and ride with Para Transpo * ParaPay cannot be used to pay for trips on OC Transpo buses or the O-Train * For more information call 613-741-4390

Taxi Coupon Program: allows Para Transpo customers to take discounted taxi service as an alternative to Para Transpo. You can book your trip - at your convenience, with participating Ottawa taxi companies and save 40% off the regular fare. If you have any questions or comments about the Taxi Coupon Program, please give us a call at 613-842-3670 / TTY 613-741-5280.

Fees: Service - Visit the Website for the fee schedule or call for information.
Application: As of Feb. 5, 2018, Lifemark Health Services processes Para Transpo applications.

Mail application or drop it off in person at: Lifemark, 105 – 2249 Carling Avenue, Ottawa, ON K2B 7E9

Or fax your completed application to 613-721-2151. For more information, call Lifemark at 613-218-8417 (TTY calls also accepted at this number) or email Paratranspo.lifemark@lifemark.ca
Eligibility - Population(s) Served: Para Transpo service is for persons with permanent or short-term disabilities, who are unable to take conventional transit (buses and O-Train) due to a disability.
Languages: English ; French
Area(s) Served:
Ottawa (City of) ; Hull  
See Also: Transportation - Accessible

This information was last completely updated on May 8, 2018

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© 2018, Community Information Centre of Ottawa

Updated May 8, 2018
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