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Organization: Ottawa. City Operations - Ottawa - Laurier Ave W - City Hall - Client Service Centres  
Phone Numbers: 3-1-1 * 613-580-2400 * select 1 for English or 2 for French
Toll-Free: 1-866-261-9799
Teletype: 613-580-2401
Ottawa City Hall
110 Laurier Ave W
Ottawa, ON
K1P 1J1
Intersection: Elgin St and Laurier Ave W
Accessibility: Wheelchair Accessible    Wheelchair Accessible
Hours: Irregular, call or visit the website for details
Dates: Year-round * closed statutory holidays
Service Description: The 311 Contact Centre: Takes calls about city operations (birth and death registration * marriage licenses * Commissioner of Oaths * development information * roadways * sidewalks * sewage * trees * parks * parking * animal control * business * employment and taxi licenses * water * garbage and recycling * traffic lights and signs). Municipal Emergency Services after hours and weekends.

The Client Service Centres :
  • Government Service Centre in Ottawa, Ottawa City Hall, 110 Laurier Ave W, 1st Flr, Ottawa, K1P 1J1
  • Ben Franklin Place Client Service Centre, 101 Centrepointe Dr, Ottawa, K2G 5K7
  • Walter Baker Sports Centre, 100 Malvern Dr, Ottawa, K2J 2G5
  • Orléans Client Service Centre, 255 Centrum Blvd, Ste 100, Ottawa, K1E 3V8
  • Kanata Client Service Centre, 580 Terry Fox Drive, Main level, Kanata, K2L 4C2
  • Metcalfe Client Service Centre, 8243 Victoria St, Metcalfe, K0A 2P0
  • West Carleton Client Service Centre, 5670 Carp Rd, Kinburn, K0A 2H0
  • North Gower Client Service Centre, 2155 Roger Stevens Dr, North Gower, K0A 2T0

Accept payments for a variety of City products and services such as: tax * parking tickets * water bills * permit and license renewals * marriage licenses * birth and death registration * municipal parking permits * animal licensing * building and development permit applications * recreation program registration * Commissioner of Oaths services * some centres offer public Internet access through SmartSite

The Government Service Centre in Ottawa, located at Ottawa City Hall is a one-stop service centre for access to information or services from all three levels of government (Government of Canada, Province of Ontario and City of Ottawa).

Fees: Service
Application: The complete list of Client Service Centres is available on the website * some payments can also be made online, visit
Eligibility - Population(s) Served: No restrictions
Languages: English ; French
Area(s) Served:
Ottawa (City of)  
See Also: Government Services - Information
Information and Referral Services

This information was last completely updated on February 26, 2017

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© 2018, Community Information Centre of Ottawa

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