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Organization: Ottawa. Transit Services - OC Transpo - Accessible Transit  
Phone Numbers: Information Line 613-741-4390 ; Accessible Transit Specialist 613-580-2424 ext 52873
Teletype: 613-741-5280
After Hours: 3-1-1 ; 613-580-2400
Fax: 613-741-7359
Email: accessibility@octranspo.com
Website: www.octranspo.com/access
Address:
1500 St Laurent Blvd
Ottawa, ON
K1G 0Z8
Intersection: Belfast Rd and Industrial Ave
Accessibility: Wheelchair Accessible    Wheelchair Accessible
Hours: Office hours Mon-Fri 9 am-5 pm * Information Centre Mon-Fri 9 am-9 pm * Sat 8 am-9 pm * Sun 9 am-5 pm
Contacts: Kathy Riley - Accessible Transit Specialist
kathy.riley@ottawa.ca
Service Description: Information on all accessible transit issues

Community Pass: A discounted Community Pass is available to Ottawa residents who receive Ontario Disability Support Program (ODSP) benefits or who are registered Para Transpo customers.

Travel Training in partnership with community agencies and schools.

Service Animals: Customers can use their identification from a recognized service animal training school or one-piece Attorney-General of Ontario Guide Dog photo ID. Situations where the animal has not been trained at a recognized school require the customer to contact the Accessible Transit Specialist.

Canadian National Institute for the Blind (CNIB) Pass: Registered CNIB customers can use their CNIB one-piece photo ID card as a transit pass.
  • Also available: Attendant Card * Priority Seating Card * Service Animal Card * Destination Card * Medical Emergency Card * Bus Hailing Kit

Fees: Service - visit the website or call for more information
Application: Community Passes are available at these OC Transpo Sales Centre locations: Rideau Centre, St. Laurent, Lincoln Fields and Place d’Orléans Transitway Stations.

For information on Support Person or Priority Seating Photo ID Cards: call 613-741-4390.

Service Animal Card, Destination Card, Medical Emergency Card, Bus Hailing Kit: call or email the Accessible Transit Specialist.

Persons who are Blind and Visually Impaired contact: CNIB Information Centre 613-563-4021.
Eligibility - Population(s) Served: People with disabilities
Languages: English ; French
Area(s) Served:
Ottawa (City of)  
See Also: Transportation - Accessible

This information was last completely updated on May 9, 2018

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© 2018, Community Information Centre of Ottawa

Updated May 9, 2018
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