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Organization: Ottawa. City Operations - Community and Social Services - Child Care Subsidy Program  
Phone Numbers: 3-1-1, 1 for service in English or 2 for French; option 4 for daycare; then, option 4 again
Teletype: 613-580-2401
Fax: Varies according to where the service is needed
100 Constellation Dr, 2nd Floor
Ottawa, ON
K2G 6J8
Intersection: Centrepointe Dr and Baseline Rd
Accessibility: Wheelchair Accessible    Wheelchair Accessible
Hours: Mon-Fri 8 am-4:30 pm, Sep-May * Mon-Fri 8 am-4 pm, Jun-Aug
Executives: Janice Burelle - General Manager, Community and Social Services
613-580-2424 ext 44239
Jason Sabourin - Manager, Children's Services
613-580-2424 ext 16121
Contacts: Erin North - Program Support Consultant
613-580-2424 ext 26573 *
Service Description: City of Ottawa Child Care Registry and Waitlist (Subsidy) * helps parents find licensed child care for centre-based and home-based child care in Ottawa * full fee and subsidy available

Parents must log in every 60 days to ensure their profile stays active and is up-to-date * parents will receive automatic notifications prompting them to log in * failure to log in to the system may result in their application(s) being de-activated after 120 days

Fees: Service
Application: To apply to the Registry and/or Waitlist, parents can go online and select “Child Care Registry and Waitlist”.

For calls about technical issues (problems with the browser, system errors and computer problems), parents can call or e-mail the technology provider OneHSN System by phone at 1-888-722-1540 or by e-mail at Monday to Friday, 8 am to 5 pm (with the ability to leave a message and calls will be returned the next business day).

Parents who do not have access to a computer and/or Internet but still want to complete their application online can visit any of the Employment and Social Services Centres:
Central: 370 Catherine Street, Ottawa ON, K1R 5T5
East: 2339 Ogilvie Road, Ottawa ON, K1J 8M6
South: 2020 Walkley Road, Ottawa ON, K1G 6S6
West: 100 Constellation, 2nd floor East, Ottawa ON, K2G 6J8
Eligibility - Population(s) Served: Families living in Ottawa with children 12 years and under (11 to 18 in exceptional circumstances) * parents must be working, looking for work, or going to school * parents must meet certain financial requirements and reason for care

The amount of subsidy is determined by an “income test” based on Line 236 of the most recent Federal Notice of Assessment for each parent * parents can try the Child Care Fee Subsidy Calculator to see if they qualify for a subsidy.
Languages: English ; French
Area(s) Served:
Ottawa (City of)  
See Also: Child Care - Subsidy

This information was last completely updated on August 9, 2018

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© 2018, Community Information Centre of Ottawa

Updated August 9, 2018
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