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Organization: Ottawa. City Operations - Ontario Works - Employment and Social Services  
Phone Numbers: 3-1-1 * select 1 for English or 2 for French * then, select option 4 for Social Services
Toll-Free: 1-866-261-9799
Teletype: 613-580-2401
Ottawa, ON
Hours: Mon-Fri 8:30 am-4:30 pm, Sep-May * Mon-Fri 8:30 am-4 pm, Jun-Aug
Executives: Micheline Mctiernan - Manager, Employment and Social Services
Sonya Parno - Manager, Employment and Social Services, West
Contacts: Shanna Burns - Program Administrative Clerk
613-580-2424 ext 20801 *
Nancy O'Brien - Senior Administrative Clerk
613-580-2424 ext 43115 * nancy.o'
Service Description: Provides financial and employment assistance to people in temporary financial need. Ontario Works can help pay for basic needs such as food, housing costs, and prescription drugs. People receiving assistance through Ontario Works take part in employment activities which help them prepare for and find employment. The program is delivered through four Social Support Centres:
  • Central - 370 Catherine St, 2nd Flr, Ottawa, ON K1R 5T5
  • East - Beacon Hill Shopping Center, 2339 Ogilvie Rd, Ottawa, ON K1J 8M6
  • South - 2020 Walkley Rd, Ottawa, ON K1G 6S6
  • West - 100 Constellation Dr, 2nd Flr, Ottawa, ON K2G 6J8

Fees: None
Application: There are two parts to the application, an online or telephone application followed by an intake appointment at one of our Social Support Centres, to find the nearest one, click here.

* To apply online, visit

* To apply by phone, call 3-1-1 press 1 for English and 4 for Social Services, then option 3

Applicants can also view an Ontario Works Information Video at in English, French, Arabic, Spanish and Somali

Interactive Voice Response (IVR) 1-800-808-2268 -- automated information and payment details, payment history, file status, etc.

For information on payment dates, visit
Eligibility - Population(s) Served: Eligibility is based on family size, income, assets and housing costs.
Languages: English ; French
Area(s) Served:
Ottawa (City of)  
See Also: Employment Assistance
Financial Assistance

This information was last completely updated on January 5, 2018

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© 2018, Community Information Centre of Ottawa

Updated January 5, 2018
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