Health Careers For CHAMPLAIN

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Home and Community Care - LHIN

The Champlain Local Health Integration Network’s (LHIN) mandate is to ensure health services are well-organized, appropriately funded, and meet the health needs of the 1.3 million residents who call this region home.

We work with and fund roughly 120 health service providers that offer about 240 health programs in hospitals, community support services, mental health and addiction services, community health centres, and long-term care homes. The Champlain LHIN also delivers home and community care services.

Position:  Contracted Provider Liaison

Region:  Ottawa


Position ID: J0118-0380

Position Summary:
Acting as the organization’s subject matter expert, the Contracted Provider Liaison plays a critical role in the Champlain LHIN’s development and execution of contracts with its contracted service providers for services such as nursing, personal support, and therapies. He/she builds and maintains effective and collaborative working relationships with key stakeholders at contracted service provider organizations and within the Champlain LHIN to ensure contract compliance for over fifty contracts ranging in value up to $40 million. The Contracted Provider Liaison coordinates the management of gapped care plans to facilitate patients receiving timely and appropriate care, manages waitlist releases in consultation with Home and Community Care, and ensures that contracted service providers deliver care as per the contract and the care plan.

Primary Responsibilities:
Working in a small team, the Contracted Provider Liaison coordinates the end to end contract process with assigned contracted service provider organizations by:

  • Applying Ministry guidelines and templates to prepare new or renewal contracts that respect appropriate quotas and budget requirements while ensuring Champlain specific adjustments are appropriately included; this may include drafting contract language, facilitating rate adjustments, adding/removing billing codes with Finance and IT departments and with contracted service providers;
  • Ensuring contracted service providers are made aware of the importance of contract language by clearly defining and providing language interpretation and its implications during the planning/drafting stage by dialoguing regularly with the appropriate parties;
  • Advising internal stakeholders, ranging from members of the leadership team to frontline staff, as to proper process/action in relation to executed contracts with service providers;
  • Utilizing a provincial portal and other internal reports, retrieves data and prepares quarterly performance summaries and dashboards for each contracted service provider in relation to their quotas and communicates these results to them;
  • Using advanced Microsoft Excel skills, performs data analysis on trends related to missed care and provider performance, presenting data in various formats depending on the audience;
  • Coordinating and facilitating quarterly meetings with contracted service providers to review their performance in relation to contract execution, elevating any major non-compliance issues to the Manager and/or Director and ensuring any follow-up items are addressed appropriately;
  • Identifying and implementing improvement initiatives as it relates to supporting workflow that reflects the contract by preparing recommendations to address and/or mediate these issues for approval and implementation;
  • Coordinating the standardization of contract development and submission practices for the Champlain LHIN;
  • Providing direct operational support and responding to inquiries from Home and Community Care Managers and front line employees to ensure proper contract execution with service providers;
  • Working closely with the patient waitlist and Home and Community Care senior leaders to identify patients for release or Manager review;
  • Maintaining contract related documentation and databases to ensure contract renewals, insurances, and financial statements are up to date in advance of renewal;
  • Participating in ad hoc regional projects that facilitate organizational process improvement;
  • Assisting with the negotiation of contract amendments or change orders;
  • Assisting with the preparation of briefing notes for new contracts that may need to be approved by the Champlain LHIN Board of Directors; and
  • Performing other related duties as may be required on a less regular basis.

Education and Experience:
  • Completion of a University degree in Business Administration, Commerce, Health Administration or a related field
  • Recent relevant experience normally attained over a period of two years in a similar role

  • Knowledge of contracts, policies, principles and practices
  • Understanding of the managed competitive process
  • Knowledge of business, financial/operational planning
  • Proficiency in data analysis and statistical trending
  • Knowledge of LHIN’s mandate and its role within the health care system
  • Understanding of the Ontario health care system, service delivery models used in the community and the LHIN’s evolving role and mandate

Skills and Abilities:
  • Maintains good working relationship, responsiveness and professionalism with contracted service provider organizations and internal teams
  • Addresses inquiries and follow-up from internal staff and provider organizations
  • Provides information and regular communication related to contract requirements, messaging to and from service provider organizations, and communicate updates regarding special projects
  • Provides guidance to staff and service provider organizations related to; contract requirements/ updates /changes, as well as LHIN requirements/ updates/ changes
  • Exercises tact and clarity when explaining or advising staff on contractual issues and obligations
  • Ability to work in a team environment
  • Acts as liaison between various LHIN teams regarding resolution of contract issues and disputes
  • Excellent writing skills to present contractual issues in a clear and concise manner
  • Advanced proficiency in Excel and other Microsoft Office Suite programs
  • Access to a vehicle is required as there is some local travel associated with this role

Shift: Monday to Friday; 8:30am to 4:30pm
Location: 4200 Labelle Street, Ottawa (Ontario)

Salary:  To be discussed

Terms of Employment:  Full-time

Deadline for Application:  Friday, March 09, 2018

How to Apply:  

Apply Online.

All applications will be reviewed; however, only those selected for an interview will be contacted.

Champlain LHIN welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in any aspects of the selection process.

Location:  Ottawa

Profession Type:  Other

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