Organization: YMCA of the National Capital Region - Newcomer Information Centre - Ottawa West
Phone Numbers: 613-688-2150
Email: nic@ymcaottawa.ca
Website: www.ymcaottawa-nic.ca
Address:
Merivale Mall, Newcomer Information Centre
1642 Merivale Rd, 2nd Flr
Ottawa, ON
K2G 4A1
Intersection: Merivale Rd and Viewmount Dr
Accessibility:
Wheelchair Accessible
Hours: Mon-Fri 8:30am-5pm
Public Contacts: Kathleen Holloway Jun - Senior Director of Employment and Immigrant Services
613-695-2440 ext 5168 * kathleen.hollowayjun@ymcaottawa.ca
Sana Behadad - Director of Newcomer Information Center
613-695-2440 ext 5126 * sana.belhadad@ymcaottawa.ca
Service Description: Information and referral services for immigrants, refugees and newcomers to Canada * Resource Centre with access to computers, community information, events and announcements * multilingual staff and community settlement specialists on site * various workshops and information sessions facilitated by staff, community partners and leaders, professional associations and employers

Settlement Program (formerly Immigrant Settlement and Adaptation Program) -- services to enable immigrants and refugees to integrate into Canadian society including orientation programs, language and skills training to help facilitate employment, and programs to welcome newcomers to the community * individual agencies may provide needs and eligibility assessments, pre- and post-arrival information and referral, job search and employment counselling, assistance to establish social and professional networks to promote community engagement, and assistance to access a range of settlement services



Fees: None
Application: Call, email or drop in
Eligibility / Target Population: Newcomers, immigrants, refugees and other individuals interested in gaining information on settlement and community services
Languages: English ; French ; many other languages
Language Notes: French reception, programs, publications, and website
Area Served: Ottawa (City of)
See Also: Immigrant, Newcomer, and Refugee Services
Last Updated: 7/8/2025
Service Profile Web Address: eng/displayService.aspx?id=222145

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